Frequently Asked Questions

Who is Style Dux and what do we do?

Who is Style Dux?

Style Dux is a Social Enterprise that donates part of its profit to help rehabilitate victims of human trafficking.

Style Dux is a small group of people who are passionate about putting an end to human trafficking and modern day slavery. For every product, you purchase we will be donating our profits to charities around the world such as, but not limited to “Hope for Justice” and “Not for Sale”.

Is Style Dux a Charity?

Style Dux is not a charity, it is a company set up to aid against the fight of human trafficking. In the future, as our company grows, we envision ourselves setting up a charity that will allow us to execute our mission in the house. Until then, we will be donating our profits to charities that fight against human trafficking.

Do You Ship Internationally?

We don’t ship internationally yet, however, we will be very soon. Keep an eye on our Facebook page for any exciting announcements.

What is your vision?

Our Vision: To aid the fight against Human Trafficking and create a brand that empowers other to contribute and help.

What is your mission?

Our Mission: Use part of our profits to rehabilitate, educate and introduce victims to a new and free world.

How can we help?

You can help by purchasing from our store. All products sold go on to help others in need.

Shipping Information

What Shipping Methods Are Available?

We shipped all packages tracked through NZ Post. Average arrival times range between 1-3 working days. We also have free shipping on all orders over $25.

How Long Will It Take To Get My Package?

Your package will take approximately 1-3 business days to arrive.

Do You Ship Internationally?

We don’t ship internationally yet, however, we will be very soon. Keep an eye on our Facebook page for any exciting announcements.

What happens if my package is lost or doesn’t arrive?

If your package hasn’t arrived or you think it may be lost. Contact us and we’ll track it down for you. If we can’t find it, we’ will refund the full amount to you.

Payment Information

What Payment Methods Are Accepted?

We accept all major credit cards.

Is Style Dux a secure site?

We aim to provide our customers with a safe, secure and enjoyable shopping experience. Your credit card transactions are encrypted and our servers are secure to protect you and your information and we will never sell or provide your information to an outside party.

Orders and Returns

How do I place an Order?

Visit our shop section here, add the goodies you want to purchase to your cart and checkout. Voila!, order placed.

Do I need an account to place an order?

Yes, you do need to have an account with us to place an order. This is because you will be able to get all information about your order from your “My Account ” page.

How can I contact you if I have any queries?

Visit our “Contact Us” page and fill out the form. We aim to answer all queries within 24 hours.

How Can I Cancel Or Change My Order?

If you would like to cancel or change your order, please contact us immediately. We start processing orders as soon as we get them so we may be able to accommodate your changes or cancellations if you order has not been dispatched.

How Do I Track My Order?

Once we have dispatched your order, you’ll receive an email with a tracking number and link. You’ll be able to track it from there.

How Can I Return a Product?

If you are not happy with the product you have received, contact us and we’ll be able to arrange a solution for you. Note, we do not refund shipping costs.

If you have any more questions or queries, please do not hesitate to contact us here.